Warranty, Returns and Cancellation Policy

Returns and Cancellations

We stand by the quality of our products and do not accept returns on used or opened items.

Proof of product registration and original purchase receipt is required for valid warranty coverage.

Cancelled bike orders, items that are refused at delivery, and unopened bike shipments are subject to a 15% re-stocking fee which will be deducted from the total refunded amount at the point of return. Proof of unopened items will need to be verified with photos and submitted to [email protected]. A label will be provided when the return is approved. Refund will be issued once the item is received and inspected.

We accept returns on accessories if the item is unopened and unused. All returns must be approved. Both initial and return shipping costs are non-refundable and will be deducted from the total refunded amount. A label will be provided when the return is approved. Refund will be issued once the item is received and inspected.

3rd Party or Self-Shipping: 3rd party or self-shipping of any UKIYO66 electric bikes or battery is prohibited due to specific certifications that are required to ship our batteries. The information necessary for a 3rd party to ship our battery is proprietary and will not be provided if requested. We are not liable to accept returns for merchandise refused by a 3rd party shipper or international borders. We are not liable for any unresolved issues or parts for merchandise transported to regions we do not already ship to directly or have authorized dealers. It is the responsibility of the owner to source an e-bike specialist for repair or maintenance in an unsupported region.

Batteries: Batteries are FINAL sale. We do not accept returns or exchanges on all batteries. No exceptions!

Limited Warranty

UKIYO66 electronic bicycles are covered with a Limited Warranty for the original retail purchaser.

Proof of product registration and original purchase receipt is required for valid warranty coverage.

Warranty: UKIYO66 warrants to the original retail purchaser of the bike that the frame, fork and electronics of the bike including the drive motor will be free from defects in material and workmanship under normal use and service for 1 year from the date of delivery.

Battery Warranty: UKIYO66 warrants to the original retail purchaser of the bike that the battery will be free from defects in material and workmanship under normal use and service for two years from the date of delivery. Like any rechargeable battery, your rechargeable battery will decrease in capacity over time as it is subjected to charge and discharge cycles. UKIYO66 warranties that your battery pack will maintain 70% or higher capacity for at lease 500 charge cycles or two years, which ever comes first. Battery warranty does not include damage from water damage, improper maintenance, power surges or an improper charger.

Warranty does not cover basic wear and tear this includes but is not limited to: brake pads, drive chain, rubber hand grips, brake disc rotors, gear cables, tires, saddle cover, rims, bearings. For safety, the parts must be replaced once they reach their wear limit.

We strive to keep our customers happy, and we will do our best to resolve any purchase defects or warranties.

For all inquiries on our limited warranty please contact us at: [email protected]